Shipping policy
Shipping Policies
When will my order ship and how long will it take for delivery?
It is our goal to make sure your order is processed quickly and efficiently.
Generally, we attempt to ship orders placed before noon Monday-Friday on the same business day. However, at this time, we are experiencing longer than usual processing times. As such, most in stock orders will ship within 2-3 business days. We apologize for any inconvenience and thank you for your patience and understanding. PLEASE NOTE: We ship on business days. Most orders placed after 11am on Friday will not begin processing until the following business day, Monday.
Please review the product page for the product(s) you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory. Products that ship from the manufacturer will be submitted for processing within one business day.
KMONLINE ships orders using AP Cargo, GOGOXPRESS or LBC, whichever provides the best delivery to you, unless specific logistics provider is selected. The Transit Time map below gives rough estimates on shipping times from our Manila warehouse. Please note that we cannot ship to P.O. Box addresses, so please provide a deliverable shipping address to prevent delivery delays. The transit times shown are not guaranteed, but indicate expected ship times under normal conditions.
Shipping Lead Time
| DESTINATION |
AP CARGO |
LBC |
GOGO XPRESS |
OTHERS |
|
Metro Manila |
1 |
1 |
1-3 |
1 |
|
North Luzon |
1-2 |
3-5 |
||
|
South Luzon |
1-2 |
3-5 |
||
|
Visayas (Air/RORO) |
2-5 |
5-7 |
||
|
Mindanao (Air/RORO) |
3-6 |
5-7 |
||
|
Puerto Princesa (Air/Sea) |
2-3 |
|||
|
Batanes (Sea) |
30 |
|||
|
Coron (Sea) |
3-4 |
|||
|
Marinduque, Masbate, Mindoro, Catanduanes |
2-4 |
5-7 |
Batanes
Due to the geographical location, only selected logistics provider and the shipping lead time is longer than usual.
Shipping Oversized Products
All oversized products will have shipping charges noted during the checkout process or you will be contacted by customer service before the order is fully processed to apprise you of any additional charges.
Do you ship to my country?
We do not ship internationally. We only ship to locations within the Philippines. Due to distribution agreement's with our vendors, we're unable to cater international orders.
What does it mean when a product states "Ships from manufacturer"?
In order to better serve our customers, there are some items that we ship direct from the manufacturer to expedite delivery. While most orders are processed very quickly, within 24-72 hours of receipt, there are circumstances when the order may be delayed due to lack of inventory from the manufacturer.
What is Priority Order Processing?
In a rush to get your order? For a small fee, you can select the Priority Order Processing option for shipping and your order will be moved to the front of our queue, expediting shipment. Priority Order Processing does not guarantee delivery time or result in faster transit time. Priority Order Processing is only available for in-stock items.
Expedited Delivery Options
We offer expedited delivery for most orders. Guaranteed delivery times are based on business days which excludes weekends and holidays. If you require delivery by a specific date and have questions, we encourage you to contact us for more information. KMONLINE makes every effort to process orders as quickly as possibly to ensure fast delivery. However, we cannot be responsible for delivery times of shipping providers.
FREIGHT DELIVERY POLICY
All large machinery (Including, but not limited to: Jointers, Bandsaws, Planers, Dust Collectors, Air Filtration Systems, Drill Presses, Oversized Guide Rails (95”+), etc) is delivered on a freight truck. Freight deliveries are unable to be expedited. Liftgate service is included in the delivery. The Liftgate service simply lowers the pallet to ground level; you will be responsible for moving the pallet into its final destination.
Orders being shipped using Freight/LTL as the delivery method are unable to be cancelled or modified after the order has been confirmed with the manufacturer. Orders are usually confirmed with our vendors within 24-72 hours of your order being submitted to the KMONLINE. Please contact us by phone if you wish to cancel your order at (+63) 917 710 0280.
Once a freight item is in transit, we are unable to modify the shipping address. You will be responsible for any additional fees associated with any changes after the order has been confirmed.
It is imperative that upon delivery, you fully inspect the pallet as received. If you notice any cuts, dents, dings, or other marks on the outside of the pallet, please take photographs and note this on the Bill of Lading (the paper you will sign for delivery). Retain a copy of the Bill of Lading from the shipping company, and contact us immediately. Do not contact the Shipping Company, or the Manufacturer, as we are the seller of the product. Freight claims have a very short window for us to submit to the carrier; we will need this information within 1 day of delivery. We are unable to guarantee that a freight claim submitted after 24 hours of delivery will be accepted.